Privacy Policy
At Wanderlight Journeys, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our travel booking and itinerary planning services.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, postal address, phone number, date of birth, passport details, visa information, and any other details required for travel bookings or related services. We collect this when you register on our site, book a travel package, subscribe to our newsletter, respond to a survey, or fill out a form.
- Payment Information: We collect payment details, such as credit card numbers and billing addresses, to process your transactions. For your security, this information is typically processed by third-party payment gateways compliant with PCI DSS standards, and we do not store full payment card details on our servers.
- Travel Preferences and Health Information: To tailor our services and itineraries, we may collect information about your travel preferences (e.g., dietary restrictions, seating preferences, specific interests for adventure tours), health conditions, or accessibility requirements, but only with your explicit consent where sensitive data is involved.
- Usage Data: We automatically collect information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand user behavior and improve our online platform.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. This helps us to enhance your browsing experience, personalize content, and analyze site traffic.
How We Use Your Information
We use the information we collect for various purposes, primarily to provide and manage our services:
- To provide and manage the travel booking and itinerary planning services you request.
- To process your transactions and manage payments for travel packages, tours, and related services.
- To communicate with you regarding your bookings, inquiries, and to provide customer support.
- To customize your travel experiences and offer bespoke itinerary planning based on your preferences.
- To send you marketing communications and promotional offers about our services, new travel packages, or special deals which may be of interest to you, where you have consented to receive such communications.
- To improve our site, services, and operations by analyzing usage trends and gathering demographic information.
- To detect, prevent, and address technical issues, fraud, or security concerns.
- To fulfill legal obligations, such as record-keeping and compliance with applicable laws and regulations.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as airlines, hotels, tour operators, car rental companies, travel insurance providers, visa assistance providers, and payment processors. This is essential for fulfilling your travel arrangements.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
International Data Transfers
As a travel company, we operate globally and your personal information may be transferred to, and stored at, a destination outside of your country of residence, including to countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where Wanderlight Journeys relied on your consent to process your personal information.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Wanderlight Journeys
2847 Flinders Lane, Suite 601
Melbourne, VIC 3000
Australia