Terms and Conditions for Wanderlight Journeys

Introduction

Welcome to Wanderlight Journeys. These Terms and Conditions govern your use of our online platform and services for travel booking and itinerary planning. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

• "Wanderlight Journeys," "we," "us," or "our" refers to Wanderlight Journeys, located at 2847 Flinders Lane, Suite 601, Melbourne, VIC, 3000, Australia.
• "Service" refers to the travel booking, itinerary planning, curated travel packages, bespoke itinerary planning, adventure tours, luxury travel experiences, group bookings, travel insurance, and visa assistance services provided by Wanderlight Journeys through our online platform.
• "User," "you," or "your" refers to any individual or entity using our Service.

2. Acceptance of Terms

By accessing and using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and others who access or use the Service.

3. Our Services

Wanderlight Journeys provides a range of travel-related services including, but not limited to:

• Curated travel packages and bespoke itinerary planning.
• Adventure tours and luxury travel experiences.
• Group bookings.
• Travel insurance facilitation.
• Visa assistance.

We act as an agent for third-party travel providers (e.g., airlines, hotels, tour operators). Bookings are subject to the terms and conditions of these third-party providers.

4. Bookings and Payments

• Accurate Information: You agree to provide accurate and complete information for all bookings. Wanderlight Journeys is not responsible for any issues arising from inaccurate information provided by you.
• Confirmations: All bookings are subject to confirmation by Wanderlight Journeys and the relevant third-party providers.
• Pricing: Prices are displayed in Australian Dollars (AUD) unless otherwise stated. Prices may be subject to change due to currency fluctuations, supplier surcharges, or other unforeseen circumstances. We will inform you of any changes prior to confirmation.
• Payment: Full payment or a deposit may be required at the time of booking, as specified by the service or package. Payment methods will be outlined during the booking process.

5. Cancellations, Amendments, and Refunds

• Cancellation Policy: Cancellation policies vary depending on the specific travel package, service, or third-party provider. Details regarding cancellation fees and deadlines will be communicated at the time of booking.
• Amendments: Any requests for amendments to confirmed bookings are subject to availability and may incur additional charges levied by Wanderlight Journeys or the third-party provider.
• Refunds: Refunds for cancellations will be processed according to the applicable cancellation policy. Wanderlight Journeys will endeavor to process refunds promptly but cannot control the processing times of third-party providers or financial institutions.
• Force Majeure: Wanderlight Journeys is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government restrictions, epidemics, pandemics, or natural disasters. In such events, our obligations may be suspended or modified, and refund policies will be subject to the terms of the individual suppliers.

6. Travel Insurance and Documentation

• Travel Insurance: We strongly recommend that all users obtain comprehensive travel insurance at the time of booking. Wanderlight Journeys can facilitate travel insurance provision but is not the insurer and does not assume any liability for claims.
• Documentation: You are solely responsible for ensuring you have all necessary travel documents, including valid passports, visas, and health certificates, for your chosen destination(s). Wanderlight Journeys can provide visa assistance but does not guarantee visa approval.

7. User Responsibilities and Conduct

• You agree to use our Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Service by any third party.
• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• You agree not to make any speculative, false, or fraudulent bookings.

8. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and software, is the property of Wanderlight Journeys or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, display, or create derivative works from any intellectual property on our platform without our express written permission.

9. Limitation of Liability

• While Wanderlight Journeys strives to ensure the accuracy of all information on our platform, we do not warrant that the information is error-free, complete, or current.
• Wanderlight Journeys acts as an agent and is not liable for acts, omissions, or failures of third-party suppliers (e.g., airlines, hotels, tour operators) or for any loss, damage, injury, delay, or expense resulting from their services.
• To the maximum extent permitted by law, Wanderlight Journeys disclaims all liability for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Service, even if advised of the possibility of such damages.
• Our total liability to you for any claim arising out of or in connection with these Terms and Conditions or the Service shall not exceed the amount paid by you for the specific service from which the claim arose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wanderlight Journeys, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our Service, your violation of these Terms and Conditions, or your infringement of any intellectual property or other right of any person or entity.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12. Changes to Terms and Conditions

Wanderlight Journeys reserves the right to modify or replace these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on this page. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms and Conditions.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Address: 2847 Flinders Lane, Suite 601, Melbourne, VIC, 3000, Australia